UTKGate Firewall Case Study #6
Boutique Travel Agency Office Network in Kuwait
Client Profile
A boutique travel and tourism agency in Kuwait City, specializing in tour packages, flight bookings, and hotel reservations, required a reliable and secure network infrastructure to support their on-premises CRM and booking systems while providing guest WiFi for clients in their lobby.
With approximately 40 employees handling supplier integrations with hotels and airlines, plus remote sales agents working from various locations, the agency needed enterprise-grade security features at a small business budget—without the complexity of managing advanced IT infrastructure.
Business Profile
Boutique Travel & Tourism Agency
Single office location (~40 employees)
On-premises CRM and booking system
Supplier APIs (hotels, airlines)
Sales agents require secure access to CRM/booking system from outside the office
Business & Technical Challenges
On-premises CRM accessible via generic VPN with inadequate security and no traffic prioritization.
Guest WiFi in lobby shared the same network as internal systems, risking unauthorized access.
Single internet link meant office went completely offline during provider maintenance or faults.
No access controls on supplier API endpoints—guest WiFi could potentially reach critical systems.
Limited IT budget and no dedicated large IT team meant solutions needed to be cost-effective and easy to manage.
UTKGate Firewall Solution by UltraTech Kuwait
UltraTech Kuwait implemented UTKGate Firewall with a streamlined architecture perfectly suited for the agency's scale—delivering enterprise-grade features at a small business budget with minimal management overhead.
Features Implemented
Dual WAN Setup: Primary fiber + backup 5G/4G with automatic failover for uninterrupted operations
Network Segmentation: Separate VLANs for guest WiFi, staff network, and CRM/booking systems
VPN Remote Access: Secure encrypted access for sales agents with strong authentication
Application Prioritization: QoS ensuring booking system and supplier APIs get priority
Access Control Rules: Only authorized staff and VPN users can reach supplier API endpoints
Simplified Dashboard: Easy-to-use monitoring without requiring large IT team expertise
Guest WiFi Isolation: Complete separation preventing access to internal systems
Strong Authentication: Multi-factor options for remote VPN connections
Simple Implementation Process
Quick audit of existing network, CRM/booking system requirements, and guest WiFi usage patterns.
Single UTKGate appliance installed as the network gateway with dual WAN configuration.
Created separate VLANs for guest WiFi (lobby), staff network, and CRM/booking system.
Set up secure VPN access for remote sales agents with user-friendly authentication.
Configured traffic priority for booking system and supplier API calls over general internet use.
Implemented firewall rules blocking guest WiFi from internal systems and supplier APIs.
Brief training on simplified dashboard for monitoring link status and managing basic settings.
Results & Business Impact
When primary internet link experienced maintenance or failures, the backup 5G link activated automatically. Bookings and client services remained uninterrupted, preventing revenue loss and maintaining customer satisfaction.
Guest WiFi completely isolated from internal systems. Zero incidents of guest devices accessing CRM, booking systems, or interfering with supplier API connections since implementation.
Sales staff working remotely can reliably access CRM and booking system via secure VPN, improving productivity and responsiveness to clients. No more security concerns with public WiFi networks.
With QoS and traffic prioritization, critical systems maintain consistent performance even during heavy internet usage. Booking system and supplier APIs get priority bandwidth allocation.
Agency received enterprise-grade features (segmentation, failover, VPN) at a scale and cost suitable for small business. Simplified management dashboard requires minimal IT expertise to maintain.
Client Testimonial
"Switching to UTKGate with the team at UltraTech Kuwait has been a game-changer for our office. Our bookings system stays online even when the link goes down, guest WiFi no longer interferes with internal systems, and our remote team can stay connected. Highly recommend for businesses our size."
IT & Operations Manager
Boutique Travel Agency, Kuwait City
Why This Case Study Matters
Demonstrates enterprise-grade security at SMB scale with budget-friendly pricing and simple management.
Shows proper implementation of guest network isolation for businesses with lobby or customer WiFi needs.
Illustrates cost-effective failover using 5G backup instead of expensive dedicated circuits.