Unlimited Remote IT Support Plan

Paying per support call makes people hesitate to ask for help, and small problems grow into bigger ones. This plan removes that: staff can raise as many remote help requests as they need during working hours, for a fixed monthly fee.

Requests cover the everyday issues that slow an office down: Outlook and Microsoft 365, printers, shared drives, VPN, Wi-Fi, new laptops and accounts for joiners, and removing access for leavers. Critical faults get a same-day response, and site visits for things that cannot be fixed remotely are agreed in the contract.

The fee is set from the number of users and devices rather than a published tier, and the plan starts with a short onboarding in which every device and account is documented. Hardware and licences remain separate and are quoted when needed.

It suits offices of five to fifty people that want staff supported quickly without hiring an IT employee.