Call centre
UltraTech Kuwait sets up call centres in Kuwait for inbound sales, customer service and support teams: call queues, IVR menus, call recording, live wallboards and reports, plus WhatsApp and web chat in the same queue where needed. Every project begins with a 20 KWD site visit, deducted from your invoice.
Every call answered, routed, recorded and reported.
Reviewed by Eng. M. Ahmed, Project Manager, IT Operations · Updated
Book a site visit
20 KWDDeducted from your invoice when you go ahead
An engineer visits for call centre, Sunday – Thursday, 9:30 am – 6 pm.
Book a visitor get a quote without a visit →Which call centre service do you need?
Start from the job. Prices are typical for Kuwait and fixed in writing after the site visit.
How much do call centre services cost in Kuwait?
Typical 2026 prices in Kuwait, equipment and installation included unless stated. Your exact price is fixed in writing after the site visit.
How do these services compare?
| Service | When you need it | What it covers | From |
|---|---|---|---|
| Call centre setup | Set up a call centre | Agents, queues and reports from day one | 1,500 KWD |
| Inbound call centre | Stop missing customer calls | Every customer call answered and routed | On quote |
| IVR, recording & wallboards | Record calls and see the queue | Menus, recorded calls and live queue screens | 150 KWD |
| WhatsApp / omnichannel contact centre | Answer WhatsApp as a team | Calls, WhatsApp and web chat in one queue | On quote |
How does a project with us work?
- Step 1
Site visit
An engineer measures and checks. 20 KWD, deducted from your invoice.
- Step 2
Written design and fixed price
Scope, equipment options and a price in writing.
- Step 3
Clean installation
On your schedule, after hours if needed; labelled and tested.
- Step 4
Handover
Test reports, drawings and passwords; AMC if you want it.
Questions about call centre
How much do call centre services cost in Kuwait?
Call centre setup: from 1,500 KWD (call centre for 10 agents: PBX, headsets, queues, recording). IVR, recording & wallboards: from 150 KWD (IVR menu and call recording on an existing PBX). Exact prices are fixed in writing after a 20 KWD site visit, deducted from your invoice.
Can supervisors listen to live calls?
Yes. Supervisors can listen, whisper to the agent or join the call, and every call can be recorded for quality and training.
How long are recordings kept?
As long as you choose and the storage allows. We size the storage to your call volume and retention policy.
More in Telephony & UC
Book a site visit and get a written quote
20 KWD, deducted from your invoice when you go ahead. We reply within working hours.