Remote helpdesk
One helpdesk for every site. Faults reported by phone, WhatsApp or email get a ticket number straight away and are worked on remotely first.
IT support and helpdesk for Kuwait businesses
UltraTech Kuwait is an IT support company that runs the helpdesk for businesses in Kuwait. Your staff report a fault by phone, WhatsApp or email, get a ticket number, and an engineer connects remotely to fix it. When the fault needs hands, an engineer goes to the site, and critical faults get a same-day response. Support covers computers, laptops, Microsoft 365, email, printers and scanners.
Report a fault by
- Phone
Regular visits 09:00–18:00 · critical faults outside those hours
One fault, from report to closed
Every call becomes a ticket. This is what one looks like, and what happens to it.
- Site
- Head office
- Device
- PC-HO-04
- Reported by
- Accounts
- Channel
- Priority
- P3 · Normal
- 09:42Reported on WhatsApp with a photo of the error
- 09:44Ticket opened, number sent back to the user
- 09:58Remote session started
- 10:15Mail profile rebuilt, mailbox synced, user confirms
- 10:16Closed with notes against PC-HO-04
The label matters
Each device carries a label from onboarding. "PC-HO-04" tells us exactly which machine, without a site visit to find it.
A photo saves time
A picture of the error message often tells us the fix before the remote session starts.
Notes stay on the device
When the same machine fails again, the history is already there, so a pattern shows up as a pattern.
Fixed remotely, or fixed on site
We try remotely first because it's faster than driving. Some faults need hands; those get a visit.
Usually fixed remotely
- Windows errors and updates
- Outlook and email problems
- Microsoft 365 accounts and passwords
- Printer drivers and stuck print queues
- Scanning to email or a folder
- POS app or browser reinstall
- New users set up
Needs an engineer on site
- A device that won't power on
- Hardware faults: disk, memory, power supply
- Paper jams and mechanical printer faults
- Cabling and network sockets
- A camera that has moved or lost its picture
- Anything that needs a part fitted
What the helpdesk covers
On-site engineer visits
When a fault can't be fixed remotely, an engineer goes to the site. Critical faults get a same-day response; common spares are kept in stock in Kuwait.
Computer, laptop & Microsoft 365 support
The computers your staff use every day, and the accounts on them.
Printer & scanner support
Office printers and scanners that every desk can reach. Receipt printers are covered under branch support.
How fast we respond
- CriticalA site can't work: no sales, no network or no systemSame day
- HighSomething is down or slow, but the site keeps workingSame business day
- NormalRequests, changes, new users and small issuesWithin 1 working day, done within 5
Fixes that need a replacement part depend on the part being available.
What to tell us when you report a fault
- 01
Which site
The branch or office, so the right engineer is lined up.
- 02
The device label
The code on the sticker, such as PC-HO-04 or POS-B07.
- 03
What you see
The message on the screen, or a photo of it.
- 04
When it started
And whether anything changed: a move, a power cut, a new install.
- 05
Who it stops
One person, a department, or the whole site. It sets the priority.
No contract yet?
Book a single remote support session or a site visit, and see how we work before you sign anything.
Put your staff on one helpdesk
Tell us how many people and devices you have, and at how many sites. You get a written proposal with the scope, the response times and the monthly fee.