An IT annual maintenance contract (AMC) from UltraTech Kuwait puts every computer, POS terminal, printer, camera, recorder and network device at your sites under one 12-month agreement. You pay a fixed monthly fee that includes repair labour, call-outs and remote support. Parts are quoted for your approval when they are needed, and critical faults get a same-day response.
Most clients put everything under one contract. Some only need the cameras or the network looked after. The scope is written per client, device by device.
The whole estate
Computers, laptops, POS, printers, CCTV, network and the server cabinet, at every site on the list.
Cameras kept honest
A camera that shows a picture isn't always recording. This contract checks the part you only notice when you need the footage.
The network everything runs on
The router, switch and Wi-Fi at each site, and the cabinet at head office.
Our maintenance contracts follow the same structure every time, so you can check each clause against what you were told.
Annex A lists every site and how many of each device it has. The monthly fee is worked out from it, so the list is worth getting right.
Software support means keeping what you have working. New development, upgrades and major changes are outside the contract.
Response times, what's quoted and what's excluded are all written down before you sign, not explained after a fault.
Some contracts include parts. It sounds safer, but you pay for it every month, whether anything fails or not.
Send your list of sites and devices. You get a written proposal with the scope, the response times and the monthly fee.