Managed IT services and IT support in Kuwait
UltraTech Kuwait is an IT support company that looks after the IT of offices and multi-branch businesses in Kuwait under one maintenance contract (AMC). A fixed monthly fee covers support for computers, POS terminals, printers, CCTV recorders and the network at every site you list. Faults go to one helpdesk, are handled remotely first, and critical faults get a same-day response.
The contract at a glance
- Response
- Same day for critical faults
- Fee
- Fixed monthly, set from your device list
- Covers
- Every site and device on your list
- Labour
- Included, with call-outs and remote support
- Parts
- Quoted for your approval first
- Term
- 12 months, 60 days' notice
What one contract looks after
Every device on your list, at every site, is covered by the same contract and the same team. These are the systems we support, and what that support includes.
POS terminals and tablets
The till at each branch and everything plugged into it
Computers and laptops
Office and branch PCs, laptops and their users
Receipt printers
The thermal printers every sale depends on
Office printers and scanners
Shared printers that every desk can reach
Cameras and recorders
CCTV that is checked, not assumed to work
Network and Wi-Fi
The router, switch and Wi-Fi at each site
Server and network cabinet
The cabinet at head office that everything runs through
Business software
First-line support for the software you already run, such as Odoo POS
What happens when something breaks
One route for every fault, whichever site it comes from. You always know who has it and what happens next.
- 1
You report it
By phone, WhatsApp or email. You get a ticket number straight away, so nothing is lost between calls.
- 2
We connect remotely
Many POS, printer and Windows faults are fixed in one remote session, with no wait for an engineer to drive over.
- 3
An engineer goes to the site
When it can't be fixed remotely, we send an engineer. A critical fault gets a same-day response.
- 4
Parts are approved first
If something has to be replaced, you get the price before anything is fitted.
- 5
The ticket closes with notes
What failed and what we did is recorded against the device, so a repeat fault shows up.
How fast we respond
- P1 · CriticalSame day
A whole site can't operate: no sales, no network or no system.
Fix target: As soon as practicable, depending on diagnosis and parts
- P2 · HighSame business day
The site is still working, but a device, camera, computer or service is down or degraded.
Fix target: As soon as practicable, depending on diagnosis and parts
- P3 · NormalWithin 1 working day
Requests, changes, new users and minor issues.
Fix target: Within 5 working days
Regular visits run 09:00–18:00. Outside those hours, engineers attend critical faults only. When a fix needs a replacement part, the time depends on the part being available; common spares are kept in stock in Kuwait.
The first 30 days: we learn every site
A contract starts with a visit to every site. By the end of the first month you hold a written record of your IT that most businesses never have.
- Week 1
Kick-off
- Weeks 1–3
Every site visited
- Week 4
Baseline report
What you hold at the end
- An asset register of every covered device, by site
- A label on each device that matches the register
- Admin passwords and settings, recorded in one place and shared with you
- A health report for each site, urgent issues first
- POS terminalSales syncing; offline mode testedOK
- Receipt printerPrint head worn: replacement quotedWatch
- Cameras (2)Both online, views correctOK
- Recorder diskDisk reporting errors: replacement quotedWatch
- Recorder clockWas 40 minutes off: corrected and syncedFixed
- RouterFactory admin password: changedFixed
- Wi-FiPOS was on the guest network: separatedFixed
What the monthly fee includes, and what is quoted
Included in the fee
- All labour for corrective maintenance
- Call-outs to any covered site
- Remote support sessions
- Regular checks on cameras, recording and disks
- Onboarding: site visits, asset register and baseline report
- Warranty claims on your existing equipment, raised and followed by us
Quoted for your approval
- Parts and consumables: hard disks, power supplies, print heads, batteries, paper rolls
- New devices
- New branches, relocations, new cabling and fit-outs, quoted as projects
- Faults caused by work done by others
What we need from you
- Access to every site, including mall and co-operative permits
- Admin passwords for devices, routers, recorders and accounts, or a reset under your supervision
Built for businesses with branches
A café chain, a retailer or a clinic group doesn't have one IT problem. It has thirty small ones in thirty places, and every one of them stops a counter. The contract is set up for that.
The till comes first
Kiosks in malls and co-ops
Sites in every governorate
Your POS software stays with its provider
Payments kept apart from guests
One contact for every site
Offices work the same way: users, email, printers and the server cabinet are covered by the same contract.
How a contract is priced
There are no fixed packages. The monthly fee is worked out from your device list, and stays the same for the whole contract.
What sets the fee
- How many sites, and how far apart they are
- How many devices each site has
- How much needs on-site work and how much can be handled remotely
- Sites with special access rules, such as malls and co-ops
The terms
- A fixed monthly fee for 12 months
- Invoiced quarterly, payable within 15 days by bank transfer or cheque
- Starts when we receive the signed contract or LPO
- Either side can end it with 60 days' written notice
| Site | PCs | POS | Laptops | Tablets | Cameras | Receipt printers | Office printers | Recorders |
|---|---|---|---|---|---|---|---|---|
| Head office | 6 | 0 | 2 | 0 | 1 | 0 | 2 | 1 |
| Branch · Salmiya | 1 | 0 | 0 | 0 | 2 | 1 | 0 | 1 |
| Kiosk · mall | 0 | 1 | 0 | 0 | 1 | 1 | 0 | 1 |
Sample
Managed IT & Support at UltraTech
The service has three parts, each with its own page. A contract can include any of them.
Maintenance Contracts (AMC)
One monthly fee for every device and site, labour included
See the detailsIT Support & Helpdesk
Remote-first helpdesk, with an engineer on site when it's needed
- Remote helpdesk
- On-site engineer visits
- Computer, laptop & Microsoft 365 support
- Printer & scanner support
Branch & Retail IT Support
POS, receipt printers, CCTV and Wi-Fi across every branch
See the detailsHow we run a contract
A ticket for every call
Remote first
Your passwords stay yours
Prices before parts
Labels that match the register
Problems written down
Get a maintenance contract proposal
Send your list of sites and devices. You get a written proposal with the monthly fee, the scope and the response times on this page.