Managed IT Services Contract

Many companies in Kuwait are too small for a full IT department but too dependent on their systems to wait for a technician when something breaks. A managed IT contract fills that gap with a fixed monthly fee set from your actual device list.

The contract covers remote support for users, regular site visits, upkeep of computers, the network, servers, printers and cloud accounts, and call-outs, with labour included. Critical faults get a same-day response, other faults are handled the same business day or within a working day, and regular visits run from 09:00 to 18:00 with critical faults only outside those hours. Spare parts and new equipment are quoted for your approval before anything is bought.

Contracts run for twelve months after a 30-day onboarding in which every device is listed and documented, are invoiced quarterly and need 60 days' notice to end. There are no fixed tiers: the scope is written around your sites and devices.

It suits offices, clinics, schools, retail chains and showrooms that want predictable IT costs and one accountable support partner.