Ongoing IT support for your Kuwait office
UltraTech Kuwait looks after the Kuwait office of international companies month after month: planned visits, call-outs when something fails, remote help between visits and warranty claims with the brands in Kuwait, all under one maintenance contract with a fixed monthly fee. Your global IT team keeps the decisions and gets a written report in English after every visit.
At a glance
- Contract
- One maintenance contract, fixed monthly fee
- Covers
- Visits, call-outs, remote support, warranty claims
- Reports
- In English, after every visit
- Billed
- KWD, USD or EUR, to the branch or head office
We work anywhere in Kuwait, and only in Kuwait.
What the contract looks after
Planned visits
- Health checks of the network, Wi-Fi, servers and backups
- Updates applied in the windows your team agrees
- Printers, meeting rooms and phones checked
- New starters' devices set up, leavers' collected
When something fails
- Call-outs for faults, prioritised by impact
- Remote support between visits
- Parts quoted for your approval before they are bought
- Warranty claims followed until the device is back
For your global IT team
- Work logged against your ticket numbers
- An up-to-date asset list for the Kuwait office
- A named contact who knows your office
- Changes made only with your approval
Why global teams hand Kuwait to us
The branch is too small for its own IT person
Fifteen staff do not need a full-time engineer, but they do need someone who comes when the printer, the Wi-Fi or a laptop stops working.
The time difference slows every fix
When head office is hours behind, a local engineer who can be on site during the Kuwait working day saves a day on each problem.
Warranty claims stall abroad
Devices bought in Kuwait are claimed in Kuwait. We deal with the local distributor so your team does not have to chase it from another country.
How a contract starts
- 1
First visit
We list the devices, the network and what is out of date.
- 2
Proposal
Visit plan and a fixed monthly fee set from that list.
- 3
Onboarding
Access, contacts and how your team logs tickets.
- 4
Every month
Visits, fixes and a report in English.
Tell us this for a proposal
- Office address and number of staff
- Your device list, or let us take it on the first visit
- What your global team manages remotely and what it does not
- How you log tickets today
- Who signs the contract and which entity is invoiced
What you receive
- A visit report in English after every visit
- Ticket notes for every call-out
- The asset list, kept current
- Quotes for any part before it is bought
Quotes, invoices and payment
- Quoted and invoiced in Kuwaiti dinars, US dollars or euros
- Invoiced to the Kuwait branch or to the head office abroad
- Pay by card through our payment link (cards issued outside Kuwait accepted, charged in KWD)
- Or by SWIFT transfer in USD or EUR, KNET or local bank transfer
We never ask for card numbers by email, phone or WhatsApp.
Questions
What does the monthly fee include?
Labour, call-outs and remote support for the devices in the contract. Parts are quoted for your approval; the fee is fixed from your device list.
How long is the contract?
Twelve months, invoiced quarterly, with notice to end it. The full terms are on our maintenance contracts page.
Can our global service desk raise tickets directly?
Yes. Tell us how your desk works and we take tickets from it, and report back against the same numbers.
Do you replace our global IT team?
No. Your team decides; we are the people on site in Kuwait who carry out the work and tell them what we found.
Other services for international companies
- Smart hands & dispatchSmart hands and IT field dispatch anywhere in Kuwait for international companies: an engineer on site on your ticket. Invoiced in KWD, USD or EUR.
- Office setup & movesIT setup for a new office in Kuwait, or an office move, for international companies: cabling, network, Wi-Fi, devices and handover. Invoiced in KWD, USD or EUR.
- Import & customs clearanceIT equipment imported to Kuwait for international companies: shipped from your head office or supplier, cleared through Kuwait customs, delivered and installed.
Want one team for the Kuwait office?
Send the office size and your device list. We start with a first visit and a fixed monthly proposal.